WEBSITE TERMS AND CONDITIONS
In these terms and conditions, “we” “us” and “our” refers to Coal River Farm Investments Pty Ltd, ABN 17 165 108 190. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of Australia only.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Our Website Services
All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we reserve the right to cancel your order should our prices change.
Order Cancellation Due To Error
Intellectual Property Rights
Limitation of Liability
We are committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which we may obtain during the course of our business with you.
The personally identifiable information we collect from you.
We do not collect personally identifiable information about you, except when you provide it to us. In order to provide you with our products or services, we may ask for personal details such as your name, address, telephone number or e-mail address. Australian Privacy laws allow us to collect your personal information directly from you if it is reasonable and practical to do so. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
Where we have collected personal information about you from another source, we will take reasonable steps to ensure that you are made aware of the following:
You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.
How your personally identifiable information is used
The personally identifiable information that we collect is generally used to provide you with our products or services and to provide you the best customer service possible. We do not use or share personally identifiable information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personally identifiable information to other organisations without your consent. However we may disclose personally identifiable information to our service providers in connection with providing our product or service to you.
By providing your personally identifiable information to us, you acknowledge that and consent to the following:
If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by us to create and deliver to you emails such as our newsletters, surveys or other email messages containing product, services and event information or promotions (“Opt-In Emails”). If you prefer not to receive such Opt-In Emails, please do not opt-in to receive these emails. If you do opt-in and later decide that you would no longer like to receive these emails, see ‘Keeping information accurate and up to date and opt-out’ section below.
If you have elected to provide us with your contact information, eg. by registering at the Site or in one of our salons, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
Keeping information accurate and up to date and opt-out
We take all reasonable steps to ensure that all personally identifiable information we hold is accurate. You may contact us at any time and ask for its correction if you feel that the personally identifiable information we have about you is inaccurate or incomplete. Alternatively, Online Salon customers can log into their Coal River Farm account to manage their personally identifiable information at any time at www.kokoblack.com.
You may opt-out of receiving future Opt-In Emails from us when you register at the Site or otherwise provide your contact information to us by emailing “unsubscribe” to email@example.com or calling 1300 455 196.
Keeping information secure
We take measures to ensure your personally identifiable information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store personally identifiable information in different ways, including in paper and electronic form. We use security procedures to protect the personally identifiable information we hold. Access to and use of personally identifiable information within our organisation is appropriately limited by us to prevent misuse or unlawful disclosure of that personally identifiable information by others.
Disclosure of personally identifiable information
a. Fraud protection and compliance with law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
b. Service providers
Dealing with us online
We take all reasonable steps to ensure that the personally identifiable information we collect through our website is protected from unauthorised access, loss, misuse, disclosure or alteration.
Gaining access to your personally identifiable information
Upon your request we will provide you with access to any of your personally identifiable information we hold (except in the limited circumstances recognised at law).
If you require access to your personally identifiable information, please contact firstname.lastname@example.org
Proof of identity is required before such information will be provided.
Resolving your privacy issues
Notification of changes
We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site’s privacy practices, please contact us by email at email@example.com.
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au
Coal River Farm can arrange for international shipments on a case by case basis subject to importation and specific country requirements. If you wish to order and ship overseas then please contact us to discuss details.